Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I know which size to order?
We provide a comprehensive size guide on each product page that includes measurements in inches and centimeters. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure you try your shoes on a carpeted surface to avoid scuffing the soles, as damaged items cannot be accepted.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout if you need your footwear sooner.
Are your shoes made from genuine leather?
We offer a variety of materials including premium top-grain leather, suede, and high-quality vegan alternatives. Material specifications are listed under the 'Product Details' section for every individual style.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my new shoes?
To extend the life of your footwear, we recommend using a protective spray before the first wear. For leather, use a quality conditioner; for suede, use a specialized brush to remove surface dirt.